Our Mission

We all want communities to be stronger and able to grow and prosper. At CountERPart Solutions, our mission is to support public sector by reducing the cost and risk of these transformation initiatives.

We believe success comes from implementing strategic objectives through aligned transformational delivery outcomes.

As a result we have invested in the development of a capability delivery tool to support business transformation implementations with a holistic focus on people, process and technology.

About CountERPart Solutions

CountERPart Solutions (CPS) was established in 2013 to integrate professional service offerings in one organisation, allowing clients to access a combination of technology services, strategy consulting capabilities, asset and customer management services and operational transformation expertise.

Cloud Based SMAaRTcities solution – our proposed solution enhances the platform with our Local Government, Utility and Public Sector knowledge and presents a more seamless integration program.  We understand the Public Sector Architecture and can reduce implementation risk by utilising our standardised Application Architecture and templates.

CountERPart Solutions provides a single point of accountability and customer satisfaction across all Oracle solutions. Our Council and Utility specialists can help you unlock the power of the Oracle Applications, in Customer Management and including the integrated workflows with financial management, supply chain management, asset management and property & rating.  We take full accountability by providing an “all-Oracle” solution combining our products, delivery services, and customer care resources.  In this model, there is an obvious and singular accountability to the fulfilment of transformation objectives.   CPS delivers on our commitment to give you a superior ownership experience. We develop our thought leadership through collaboration across the Oracle ecosystem, such as participation in all major Oracle projects and regular interaction with Oracle product strategy and development teams through our close relationship with Oracle as a Managed Partner. This expertise and experience lets us provide you with unparalleled insights and local government industry-specific practices.

The business has a specialist focus on Oracle Cloud and on-premise applications, with a strong technical foundation to support all aspects of the solutions. As the Cloud evolves, we provide our customers strategic direction on moving to the Cloud – it is not always a straight transition and can involve a number of steps over time. We are one of the few partners in ANZ to have invested significant time and effort in Oracle Cloud specialisation.

We provide complete end-to-end Oracle capability from initial solution design through to planning, development, training, deployment, licencing, managed services, and ongoing support.

We bring top tier, global solutions and thought leadership to your ICT strategy - We are experienced in translating and leading digital initiatives into practice, leveraging both our deep experience and our global solution expertise.

CountERPart Solutions is also the pre-eminent provider of Oracle Cloud in the Smart Cities space of local government and utilities, and also serves clients in the state government, manufacturing and mining sectors.

Specialists in Oracle, Unit4 and Assetic Cloud implementations, over the last 3 years, CountERPart Solutions gained a number of accreditations as an Oracle specialist (an Oracle Platinum Certified Partner), Assetic Premier Partner, Frontier Partner and Unit4 Accredited Partner. We also have Finance, HCM and Payroll Cloud Experience, Oracle Customer Experience, Property and Rating and Asset Management Cloud experience and certifications and have been awarded Cloud Excellence Implementer Certification since 2018 by Oracle.

In 2020 CountERPart Solutions was awarded the Top 3 Global Oracle Delivery during the pandemic for the SMAaRTCouncil implementation in a Victorian local government authority.

Our delivery experience - Our simple, systematic SMAaRTCitiesTM methodology has been delivered successfully in other engagements as outlined throughout our proposal. We will bring proven strategy and engagement methodologies with a team who have an intimate knowledge of how to tailor these to avoid the common pitfalls associated with management transformational programs.

Our People - The centre of our business is our people. We have not only invested in some of the most experienced consultants in the country, we are investing in our youth, hiring graduates and training them in the business applications. This mix of experience and youth brings a great dynamic to our team, it is very exciting. Our graduates are maintaining long term relationships with customers as they grow into experienced consultants.

We have access to one of the largest Oracle Cloud teams in ANZ. We have put a lot of focus on our people to ensure they have the right skills to deliver exceptional solutions to our customers. We are constantly challenging the team to think outside of the ordinary and innovate. We constantly ask… “what is the best way to deliver the solution to meet the business requirements and how can we make it better?”

We have been awarded Platinum Partner status by Oracle. Oracle has recognised us for our expertise and excellence in the implementation and management of Oracle solutions spanning Oracle Cloud and on-premise applications across Enterprise Performance Management (EPM), Asset Management, Property, Rating and Billing, Enterprise Resource Planning (ERP), Supply Chain Management (including transportation and logistics), Human Capital Management (HCM) and Customer Experience (CX).

CountERPart Solutions manages and conducts its business in a highly professional and ethical manner. These values require particular behaviours that underpin our relationships with our stakeholders, staff and clients and inform all decisions, actions and relationships we enter into.

We actively promote these values so that all people and organisations which have dealings with CountERPart Solutions know what to expect from us and what we expect from them.  We are committed to working collaboratively, internally and externally, and ensuring that our values are demonstrated in our behaviour.

We have a team of local experts with relevant solution experience as well as experience across the local government sector - we have built a strong local presence across Australia and New Zealand, and our team has collectively implemented in over 40 Australian and New Zealand Public Sector Organisations.

Our consultants are experienced business professionals, skilled in both business and technology. They have many years’ experience on leading-edge technologies in small to large scale projects. Our consultants have analytical skills that help create and develop ideas that lead to business solutions which assist business transformation.

What makes us the partner of choice is that we have consistently supported every new Oracle consortium Council proposal and are either co-partnered with or have directly won the named council projects across Australia refer below.  SMAaRTCouncil is used in some form in every Oracle council win of the past 4 years.

Key to our strength is not just systems knowledge, it is also business knowledge. We have in-depth knowledge and experience across a range of industries and their unique characteristics. We understand our customer day-to-day business processes and systems, in particular Public Sector processes and what needs to work to maximise their efficiency and minimise their operating costs. We aim to build lasting relationships, as well as solutions.

We offer local delivery and support. We offer on-site delivery fully backed by offshore expertise and a 16x5 support team with a proven service track record. Our service hub operates from Melbourne and has a highly experienced service desk team.

Development Practice Competence Skilled Talent Concept

Our Story

CountERPart Solutions manages and conducts its business in a highly professional and ethical manner. These values require particular behaviours that underpin our relationships with our stakeholders, staff and clients and inform all decisions, actions and relationships we enter into.

We actively promote these values so that all people and organisations which have dealings with CountERPart Solutions know what to expect from us and what we expect from them.  We are committed to working collaboratively, internally and externally, and ensuring that our values are demonstrated in our behaviour.

Meet the Management Team

Our consultants are experienced business professionals, skilled in both business and technology. They have many years experience on leading-edge technologies in small to large scale projects. Our consultants have analytical skills that help create and develop ideas that lead to business solutions which assist business transformation.

Wayne

Chief Executive

Patrick

Director - Advisory Services

Marisa

Director - Operations

Suman

Director - CountERPart Solutions India

Peter

Manager - Program Delivery

Ashok

Manager - Project & Release Management

Tamara

Manager - Service Delivery & Support

Tony

Principal Asset Management

Sai Krishna

Cloud Architect

Where to from here?

Let us show you how CountERPart Solutions can help you address the challenges and cease the opportunities your business is facing.